Refund Policy

Effective date: 5 August 2026.

§1  APPLICATION

This Refund & Cancellation Policy applies to purchases of CS2 skins and related digital in-game items made through Gamers Inventory (https://gamers-inventory.com/), operated by CONFIANSES LTD (Company Number 17343733).

§2  GROUNDS FOR A REFUND

This Policy covers two kinds of purchase: purchases of Skins Coins, and purchases of skins (whether paid by card or with Skins Coins). A refund may be requested within fourteen (14) days of the transaction in any of the following circumstances:

•          Skins Coins were paid for but not credited to the Customer's balance;

•          a skin was paid for but not delivered;

•          the transaction failed yet the funds were nonetheless taken;

•          the same transaction was charged more than once;

•          the purchased Skins Coins have not yet been spent, or the purchased skin has not yet been accepted or used;

•          the order could not be completed owing to a fault on the Company's side.

§3  NON-REFUNDABLE ITEMS

Save where mandatory law provides otherwise, the following are non-refundable: skins that have already been delivered to and accepted in the Customer's Steam inventory, since delivery of digital content is then complete; and Skins Coins that have already been spent on a skin. A refund of Skins Coins, where granted, reduces the Customer's balance accordingly.

§4  REQUESTING A REFUND

The Customer should write to support@gamers-inventory.com, stating the account email, the transaction or order reference, the reason for the request, and any supporting evidence reasonably required.

§5  PROCESSING TIME, METHOD AND FEES

Requests are assessed within a reasonable period of receiving the necessary information. Approved refunds are processed within fourteen (14) days of approval and returned to the original payment method, unless that is technically impossible or the law requires otherwise; where a skin was paid for using Skins Coins, an approved refund is returned to the Customer's Skins Coins balance. No fee is charged for submitting or processing a refund request.

§6  STATUTORY RIGHTS

Nothing in this Policy limits the Customer's statutory rights. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described; where it is not, the Customer may be entitled to a repair or replacement, or to a price reduction or refund. These rights apply in addition to the grounds above.

§7  DELIVERY AND FULFILMENT

Delivery is performed exclusively through the Steam trading system. Digital items are delivered to the Customer's Steam account through the Steam trade link provided by the Customer. Delivery normally occurs promptly and, in the ordinary course, within one (1) hour of successful payment and order confirmation.

To receive delivery, the Customer must supply a valid and accurate Steam trade link and maintain a Steam account able to accept trade offers. Delivery is regarded as complete once the trade offer containing the item has been sent to that trade link, or the item has otherwise been made available through the Website's transaction flow.

The Company is not responsible for delivery that fails or is delayed owing to an incorrect or outdated trade link, Steam account restrictions, bans, privacy settings, trade holds, inventory limits, cooldowns, technical problems affecting third-party platforms beyond its control, or delays caused by Steam maintenance, trade holds, Steam Guard restrictions or other technical limitations imposed by Valve. Where a delay is caused by the Company, the Customer may contact support@gamers-inventory.com and, where applicable, rely on the refund grounds above.

§8  PAYMENT DISPUTES

The Customer is encouraged to contact the Company before initiating a payment dispute (chargeback), so that the matter may be examined directly. Unfounded or abusive disputes may result in account restrictions or refusal of future service. Where chargeback abuse is reasonably suspected, the Company may suspend further purchases pending investigation.

§9  CONTACT

Refund enquiries may be addressed to support@gamers-inventory.com.